SLA Component 4.0.0.0
Prerequisites
-
CustomModule.ServiceLevelAgreementlicense key - Privileges Required to Use SLA Component
Contents of the Component
| Object Type | Name |
|---|---|
| Application | GLOBAL.Redwood.REDWOOD.SLA |
| Datum Definition | REDWOOD.SLA_LastAlert |
| Datum Definition | REDWOOD.SLA_StartAlert |
| Extension Point | REDWOOD.Sla |
| Job Definition | REDWOOD.SLA_Maintenance |
| Job Definition | REDWOOD.SLA_Monitor |
| Library | REDWOOD.Custom_SLA |
Setup
To set up the SLA Component, locate the Service Level Agreements component in the Catalog and install it.