SLA Component 4.0.0.2

The Service Level Agreement (SLA) Component lets you specify service level rules for Process Definitions and Chain Definitions. This allows you to visualize processes that have started and/or completed before a specific deadline. The SLA Component also uses historic data to predict whether a Process will finish on time.

New Features in 4.0.0.2

  • You can now use start time and end time SLA rules to track the start and completion of the same process.

  • If you do not want to be alerted when a Process Definition or Chain Definition with an SLA rule reaches status Finished in the SLA Dashboard, edit the SLA_Configuration table, go to the Values tab, and add a value with the Key disableFinishedAlert and a SYSTEMVALUE of true.

  • Fixed an issue where an SLA upgrade failed to detect and preserve existing SLA settings.

  • Fixed an issue where a start time SLA did not work properly if the following two conditions were met:

    • The SLA was met the first time the Process Definition or Chain Definition ran.

    • The Process Definition or Chain Definition is scheduled to run at the same time the next day.

  • Fixed an issue where an SLA rule could fail to load and throw errors if the following two conditions were met:

    • The SLA rule had an Ad Hoc Alert Source associated with it as an Alert Alert.

    • Either the SLA rule was promoted to a system that did not have the Ad Hoc Alert Source, or the Ad Hoc Alert Source was deleted.

Prerequisites

Contents of the Component

Object Type Name
Application GLOBAL.Redwood.REDWOOD.SLA
Datum Definition REDWOOD.SLA_LastAlert
Datum Definition REDWOOD.SLA_StartAlert
Extension Point REDWOOD.Sla
Job Definition REDWOOD.SLA_Maintenance
Job Definition REDWOOD.SLA_Monitor
Library REDWOOD.Custom_SLA

Setup

To set up the SLA Component, locate the Service Level Agreements component in the Catalog and install it.