About the Mail Inbound Module

The Mail Inbound Module lets users react to operator and user messages via email, without having to log in to RunMyJobs.

When an Operator Message or user message is generated, RunMyJobs generates an email containing the possible replies for the message in the form of mailto hyperlinks. When a user clicks one of the links, an email is automatically sent to RunMyJobs. RunMyJobs then responds by running a process that replies to the Operator Message or user message and then moves the email to another folder.

Note: The Mail Inbound Module requires the ProcessServerService.MailConnector.limitlicense key.

The Mail Inbound Module has two parts:

  • Mail Connectors: A Mail Connector monitors the inbox of a particular email account for the emails that are generated when the user clicks one of the mailto links.
  • Mail Reactors: A Mail Reactor is a Chain Definition that is used by the Mail Connector to process incoming emails.

Installing the Mail Inbound Module

To install the Mail Inbound module:

  1. Navigate to Configuration > Software.
  2. Under Download CAR Files, right-click mail-reactor.car and choose Download.
  3. Import the mail-reactor.carfile using the default import options.
  4. To verify installation, navigate to Applications > Redwood_MailReactor. A list of Mail Reactor objects here indicates successful installation.